FAQ
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728 4th Street - Eureka, CA
Call Today 707-445-9686

Frequently Asked Questions


Business Services


Do I need an appointment for Notary Public services?
No. We have two Notary Publics on staff so you don't need an appointment. Please remember to bring your valid picture ID and the complete document!

How much does your Notary Public services cost?
The fee is $15 per signature that is notarized. 

We do reduce the rate if you're have 6 or more signatures notarized at the same time.

What shipping services do you offer?

We offer both UPS and USPS Priority Flat Rate shipping services. In addition, we sell postage stamps.

You can also drop of pre-paid UPS and USPS letters and packages with us. 

UPS picks up every week day. USPS picks up everyday we're open (Monday through Saturday).


Printing Services


I want to print labels but I don't see them offered on your website. Do you still print labels?
Yes, we print labels. In fact, we have many options both in size and label material. While we don't have all of our options online, we hope to soon.

You can email your file to us at copy.stop@yahoo.com or call us at 707-445-9686 for more information.

We even offer graphic design services if you need us to design your labels.

I don't see exactly what I want printed listed on your website. Is what you have listed all you offer?
No! We're a print shop that specializes in custom orders. It would be impossible to list every single thing we offer with every size and every material.

We're always happy to help with any project, no matter how large or how small. For more information about our services, email copy.stop@yahoo.com or call us at 707-445-9686.


Products


Are all your products shown on your website?

We've been working VERY hard to get everything on the website but we do not have everything on the website yet. Also, anything temporarily out of stock will not show on the website.

How often do you receive NEW merchandise?
We receive NEW products almost every week. We put them out on Thursday afternoons.

On your website the description seems odd for the item I'm looking at. What's up?
When we migrated all of our inventory into the new system, some things just didn't transfer correctly. We'll be working on improving the descriptions, the titles and the pictures.

If you have any questions about a particular item, just ask us. Call 707-445-9686 or email scrappersedge@sbcglobal.net.


Shipping & Returns


How fast do you ship and what are your rates?

We currently only ship in the USA. Most orders will be shipped the same or next day (excluding Sundays).

For most orders, the shipping will be based on the order subtotal (before applicable tax and shipping):

Order Total Rate
$.01 to $10.00 $4.99
$10.01 to $20.00 $5.99
$20.01 to $30.00 $6.99
$30.01 to $40.00 $7.99
$40.01 to $60.00 $8.99
$60.01 to $80.00 $9.99
$80.01 to $100.00 $10.99
$100.01 + $11.99

Heavy and bulky items may be subject to an additional fee.



What is your Return Policy?
All returns or exchanges must be made within 30 days of the original purchase.

Merchandise must be in NEW/UNUSED condition.

You must have a RECEIPT.

If the item was purchased online and shipped to the Customer, the Customer is responsible for shipping fees incurred to ship the item(s) to our location unless we made an error. A credit will be made after receiving the item and confirming it's condition.

If you have any questions, call us at 707-445-9686.

 




 
Contact Info
    • 707.445.9686
      Printing Department Email: 
      printing@scrappersedge.net

    • Product / Class Information:
    • sales@scrappersedge.net

    • Owner / General Manager:
    • sondra@scrappersedge.net
 
Hours
  • Mon - Fri: 10:00am-5:00pm
    starting March 30, 2020
  • .

      • Closed most major holidays.

 
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