FAQ
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“Colors, like features, follow the changes of the emotions.” – Pablo Picasso
 
728 4th Street - Eureka, CA

 
Call Today 707-445-9686

Frequently Asked Questions


Business Services


How much does LiveScan Fingerprinting cost and do I need an appointment? How long does it take? What should I bring?
We offer Live Scan fingerprinting services Monday through Friday 9 am-5 pm on a walk-in basis so you do not need an appointment. It generally takes about 10 minutes to complete the process.  

Please bring a complete Request for Live Scan services form. This form should be provided to you by whoever is requesting the Live Scan. The cost varies so we are generally unable to tell you the cost until we see your form and enter the data into the Live Scan system. In addition to bringing your form, please bring a valid picture ID and a form of payment. We prefer a credit or debit card but can also accept cash and local checks.

Do I need an appointment for Notary Public services?
No. We have two Notary Publics on staff so you don't need an appointment. We offer Notary services Monday through Friday from 9 am to 5:30pm. Please remember to bring your valid picture ID and the complete document! 

How much does your Notary Public services cost?
The fee is $15 per signature that is notarized. 

We do reduce the rate if you're have 6 or more signatures notarized at the same time.

What shipping services do you offer?

We offer both UPS and USPS Priority Flat Rate shipping services. In addition, we sell postage stamps.

You can also drop of pre-paid UPS and USPS letters and packages with us. 

UPS picks up every week day. USPS picks up everyday we're open (Monday through Saturday).


Printing Services


I want to print labels but I don't see them offered on your website. Do you still print labels?
Yes, we print labels. In fact, we have many options both in size and label material. While we don't have all of our options online, we hope to soon.

You can email your file to us at copy.stop@yahoo.com or call us at 707-445-9686 for more information.

We even offer graphic design services if you need us to design your labels.

I don't see exactly what I want printed listed on your website. Is what you have listed all you offer?
No! We're a print shop that specializes in custom orders. It would be impossible to list every single thing we offer with every size and every material.

We're always happy to help with any project, no matter how large or how small. For more information about our services, email copy.stop@yahoo.com or call us at 707-445-9686.


Products


Are all your products shown on your website?
Our website features most of our products. If something shows on the website, we have it in stock. (Excluding occasional errors.)

Anything temporarily out of stock will not show on the website but will show up again as soon as the items are back in stock.

How often do you receive NEW merchandise?
We receive NEW products almost every week. We put them out on Thursday afternoons.

On your website the description seems odd for the item I'm looking at. What's up?
When we migrated all of our inventory into the new system, some things just didn't transfer correctly. We'll be working on improving the descriptions, the titles and the pictures.

If you have any questions about a particular item, just ask us. Call 707-445-9686 or email scrappersedge@sbcglobal.net.

I see a product on your website but it won't let me add it to the cart. What's up?
Some items cost more to ship than our standard shipping fees. This is generally due to the size or weight of the item. Please call 707-445-9686 or email printing@scrapperedge.net to inquire about shipping rates for those items.


Shipping & Returns


How fast do you ship and what are your rates?

We currently only ship in the USA. Most orders will be shipped the same or next day (excluding Sundays).

For most orders, the shipping will be based on the order subtotal (before applicable tax and shipping):

Order Total Rate
$.01 to $10.00 $4.99
$10.01 to $20.00 $5.99
$20.01 to $30.00 $6.99
$30.01 to $40.00 $7.99
$40.01 to $60.00 $8.99
$60.01 to $80.00 $9.99
$80.01 to $100.00 $10.99
$100.01 + $11.99

Heavy and bulky items may be subject to an additional fee.



What is your Return Policy?
All returns or exchanges must be made within 30 days of the original purchase.

Merchandise must be in NEW/UNUSED condition.

You must have a RECEIPT.

If the item was purchased online and shipped to the Customer, the Customer is responsible for shipping fees incurred to ship the item(s) to our location unless we made an error. A credit will be made after receiving the item and confirming it's condition.

If you have any questions, call us at 707-445-9686.

 




General Questions


Where are you located?
We are located at 728 4th Street in Downtown Eureka very near the County Courthouse.  We're the large green building at the corner of 4th & I Streets.

If traveling South on 101 (4th Street), we're the building after the Courthouse on the left.

If traveling North on 101 (5th Street), turn left on I Street where U.S. Bank is located, then turn left again and you will see us to your left.




Where can customers park?
We're a typical Downtown business. We don't have a parking lot. Usually, you can find parking right in front or right across the street from our store. There are also 3 different City parking lots within a block from us in different directions.

We have a BLUE handicap space in front of our store. We also have a GREEN 12 minute space for those who need to get in and out in a hurry!


Contact Us

Hours & Social

    • Mon - Fri: 9:00am-5:30pm
    • Closed most major holidays.
    •